Multimodal trust and safety for commerce
Verify claims. Detect fraud. Automate decisions.
TrustStack is a policy-driven decision platform for returns, disputes, and fraud workflows. It turns messy evidence into structured signals, applies your business rules, and recommends or executes the right action with a clear audit trail.
Core capabilities
Everything you need to make consistent, defensible trust decisions at scale.
Multimodal analysis
Review claim text, images, documents, and metadata in one unified workflow — no stitching together separate tools.
Signal fusion
Detect inconsistencies, weak evidence, and risk across multiple inputs to surface a single, reliable risk picture.
Policy-driven decisions
Approve, review, reject, or request more evidence based on your own business rules — time limits, value thresholds, refund rate caps.
Autonomous actions
Trigger follow-ups automatically: issue refunds, escalate to agents, flag accounts, or request additional evidence.
Auditability
Keep a clear, immutable record of every signal, rule, and action behind every decision — ready for disputes or compliance review.
How it works
- 01
Create a case
Submit claim details and evidence through the console or API.
- 02
Analyze evidence
Text, images, documents, and metadata are scored across all dimensions.
- 03
Apply policy
Your rules generate a decision and a plain-English explanation.
- 04
Take action
Execute automatically or route to a human reviewer with the full audit trail.
Solutions
TrustStack Console
A dedicated console for operations teams to manage cases, review evidence, configure policies, and track decisions — no engineering required.
Open consoleREST API
Wire TrustStack directly into your existing returns or dispute flow with a simple REST API.
- POST
/api/cases— Create a new case - POST
/api/cases/:id/evidence— Add evidence to a case - POST
/api/cases/:id/analyze— Run analysis and policy evaluation - POST
/api/cases/:id/actions— Trigger an action on a case - GET
/api/cases/:id— Fetch case details - GET
/api/cases/:id/decision— Fetch decision and audit trail
A multimodal, policy-driven platform that helps commerce teams verify claims, detect fraud, and automate trust and safety decisions.